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FAQ

  • Q How is after-sales service?

    A

    Customer’s satisfaction is our no. one priority, we manufacture strictly according to customer’s requirement or drawing. Any quality problem will be replied within 12 hours, and proper solution will been given after communication. 

  • Q What is your the payment terms?

    A

    Our payment terms is T/T in advance (30% deposit) or L/C at sight. 

  • Q Do you provide samples for evaluation?

    A Yes, we can offer samples for your confirmation before you place an bulk order
  • Q How about the traceability of your products?

    A

    Rilson all products have unique heat no. and job no., customer have been nominated with different code. This allow us to check the previous record easily. So clients only need give us their order no. or heat no. , we can indentify what you need promptly even after long time, avoiding to confirm again and again. It will be convenient for some customize products. 

  • Q What do you need to provide a quote?

    A

    Details below should be included. For customize products, pls kindly  give us your drawing 

    1.Materials  2. Specification  3. Quantity   4. Standard

    (Please be noted that these are essential for our quoting. We couldn’t quote the specific price without any of them.)

  • Q Are you factory or trading company?

    A

    We are factory has our own trading company, located in CIXI, Ningbo, Zhejiang province, China. Welcome to visit our factory. 

  • Q What is your key products or your strengths?

    A

    We can almost supply all sealing product you need, such as: Spiral wound gasket, ring joint gasket, metal jacketed gasket, non-asbestos rubber sheet, metallic/non-metallic flat gasket, PTFE products, packings, etc. Pls do not to hesitate to contact with us.

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Contact person

 Shelley
  sales@rilson.com.cn
 Add: No. 188, West Chongshou Avenue, Chongshou Town, Cixi, Ningbo, Zhejiang China 

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